FAQ - Calls
What happens to unanswered calls?
Does the monthly lead limit refer to a submitted phone number or a call?
Who pays for the phone calls?
Can I switch off my team members availability?
How can I sequence the calls?
Can I download or export the call history?
Blocking Users - IP Blacklist
What constitutes a successful call?
Will my customers be reminded of a scheduled call?
What happens if a customer or agent doesn't answer a call?
Can I enable - SIP-Calls?
How to show or mask my number?
Turn off automatic calling functionality
What is 'Rate Limiting'?
What is the difference between digital calls and calls?
What is the "Customer answer rate"?
What is the "AVG. Lead Response Time"?
What is a call button?
What is the time limit per call?
How to block spam callers/users?
What are call settings?
How can I assign an incoming number to a user or team?
What is the "Agent answer rate"?
Can we choose which time slots are available for scheduling calls?
What if I have a call longer than 10 minutes?
Who covers the cost of the calls?
Is it possible to connect customers to the right department according to a city?
What happens when an agent does not answer the call within 28 seconds?
What if a customer wants to call outside of working hours?
Call Types - Comparison
Will my customers be notified of a missed call?
Will my customers be reminded of a scheduled call?