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Is it possible to connect customers to the right department according to a city?
Is it possible to connect customers to the right department according to a city?
S
Written by Sathish
Updated over a year ago

YES!

You're able to set up Teams and use IVR and Call Routing.

For example:

You can create a team called 'Toronto' with members A and B, and another team called 'Montreal' with members C and D.

This can be done by adding the Teams. It will be further shown in the widget where they can select the Team of their relevant choice:

'For Toronto Team, Press 1', 'For Montreal Team Press 2'...

The call will be redirected for this team.

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