Yes, your customer will be reminded via SMS.
If your customer is using a mobile number, they will be reminded 5 minutes before the scheduled call via an SMS.
Can the SMS be customized?
Yes the SMS can be customized Settings > Platform > Auto-Response
Click on auto-response as shown on the below picture to enable.
Set your Sender ID, if not already set, for your customer to easily identify your business or brand.
Scroll to Call Reminder (Customer)
Insert your Auto Response massage
You can also set auto reminders for agents as shown below.
