Who pays for the phone calls?
There are 3 different phone calls segregated as below :
Web calls will be free - Unlimited calls.
Based on the plan - Anything more than the allowance in your plan can be initiated using top-up calling credit.
Based on Call usage.
If a lead calls from the widget, will he/she be included in minute billing?
The phone calls are charged from your monthly credits for the calls. So there will not be any additional charges to you or the user.
Callback Starter: 50 Leads (Callback per Month)
Callback Pro: (Callback per Month)
Enterprise: See your custom plan.
The maximum duration of the call is 10 minutes.
Once it reached the maximum duration, the call will be disconnected automatically. You can call the customer back using the redial option.
Once the call is initiated, it will be automatically connected to the lead and agent. If any one of them did not attend the call, it will not be counted as a call.
If the call is below 5 seconds, it will not be counted as a call.
In both cases, your credits will not be deducted.
If you have any other queries, please contact us using the Live Chat option in our website or using support@limecall.com.