FAQ's
You will be able to find the answers for the frequently asked questions.
Why is the phone number already entered on the pop-up window?
What is LimeCall used for?
Is LimeCall legal?
Where is LimeCall’s headquarters?
How do I activate my Free Trial?
How to add users and teams on your Dashboard?
Trial Activated, what next?
Getting Started Checklist - What is it and must I complete it?
Error when signing up on the mobile app
Setting up your trial with LimeCall
What happens to unanswered calls?
Does the monthly lead limit refer to a submitted phone number or a call?
Who pays for the phone calls?
Can I switch off my team members availability?
How can I sequence the calls?
Can I download or export the call history?
Blocking Users - IP Blacklist
What constitutes a successful call?
Will my customers be reminded of a scheduled call?
What happens if a customer or agent doesn't answer a call?
Can I enable - SIP-Calls?
How to show or mask my number?
Turn off automatic calling functionality
What is 'Rate Limiting'?
What is the difference between digital calls and calls?
What is the "Customer answer rate"?
What is the "AVG. Lead Response Time"?
What is a call button?
What is the time limit per call?
How to block spam callers/users?
What are call settings?
How can I assign an incoming number to a user or team?
What is the "Agent answer rate"?
Can we choose which time slots are available for scheduling calls?
What if I have a call longer than 10 minutes?
Who covers the cost of the calls?
Is it possible to connect customers to the right department according to a city?
What happens when an agent does not answer the call within 28 seconds?
What if a customer wants to call outside of working hours?
Call Types - Comparison
Will my customers be notified of a missed call?
Will my customers be reminded of a scheduled call?
On how many pages can I install the widget?
How to add a widget to a specific page or create multiple widgets?
Will my customers be notified of a missed call?
Can I use LimeCall on multiple domains?
Can I customize the LimeCall Widget?
How to allow customers to only schedule calls?
Can I assign specific teams and users to a specific widget or site?
Where do messages from the LimeCall widget go?
How can I customise the design of my Widget?
Which Widget template should I use?
How to select where the widget is displayed?
What countries does LimeCall support?
Will users be able to receive calls in countries with DND?
What if visitors request a call from unsupported countries?
What are the fees for countries that don't permit free calls?
What languages are available for the Widget?
How to select countries you accept calls from?
Is there a free demo and trial?
What if I exceed the call limit of my plan?
How do I download my LimeCall invoice?
How do I purchase LimeCall?
How much does LimeCall cost?
How can I use LimeCall for free?
How do I purchase LimeCall for my company?
How to cancel my subscription?
Will I receive a toll-free number with the Pro Callback Plan?
Are outbound calls chargeable?
Do you provide volume discount?
Can I change my plan?
How to request a refund?
In which currency can I pay?
Am I able to roll over the unused call credits to next month?
How to top up credit when you exceed your monthly call limits?
Who covers the cost of the calls?
Will I get a toll-free phone number from my preferred country included in the CallBack Pro Plan?
Do I need to provide documentation when purchasing virtual numbers?
Do virtual numbers support verification codes for incoming numbers?
Is it mandatory to purchase incoming numbers?
Can toll-free virtual numbers be used to receive for verification codes?
How to add KYC
How do I monitor my commissions?
How and when do I get paid?
What happens if my referral returns the product?
How to withdraw my partner commission?
What is an affiliate link?
Do you have an affiliate program?
Who can become a LimeCall affiliate?
How does it work?
What are the benefits of joining?
Is LimeCall’s Affiliate Program available for different countries?
Is there a joining fee?
How much can I earn?
How to contacting us regarding the Affiliate Program?
Where can I read your Affiliate Program Terms of Service?