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FAQ's
FAQ's
You will be able to find the answers for the frequently asked questions.
FAQ - Getting Started
Why is the phone number already entered on the pop-up window?
Do I need to provide documents for Incoming Numbers?
Can we choose which time slots are available?
What is LimeCall used for?
Is LimeCall legal?
Where is LimeCall’s headquarters?
FAQ - Calls
What happens to a call if it's unanswered?
Does the call limit refer to a submitted phone number or a call?
Who pays for the phone calls?
Can I switch off my team members availability?
Am I able to roll over the unused call credits to next month?
How can I sequence the calls?
Is the Call History Downloadable?
Blocking Users - IP Blacklist
What constitutes a successful call?
Will my customers be reminded of a scheduled call?
What happens if the customer doesn't pick up the call?
Can I enable - SIP-Calls?
How to show or mask my number?
Turn off automatic calling functionality
What is "Rate Limiting"?
What is the difference between digital calls and calls?
FAQ - The LimeCall Widget
On how many pages can I install the widget?
How to add a new widget or make multiple widget?
Will my customers be notified of a missed call?
Can I use LimeCall on multiple domains?
Can I Customize the LimeCall Widget?
Can I allow customers to only schedule a call instead?
FAQ - Countries & Languages
What countries does LimeCall support?
How to Select your Default Country to Display?
Will users be able to receive calls in countries with DND?
How to select certain countries to display?
What if visitors request a call from unsupported countries?
What are the fees for countries that don't permit free calls?
What are the Languages Available for the Widget?
FAQ - Billing
Is there a free demo and trial?
What if I exceed the call limit of my plan?
How do I Download an Invoice from LimeCall?
How do I purchase LimeCall?
How much does LimeCall cost?
How can I use LimeCall for free?
How do I purchase LimeCall for my company?
What if I have a call longer than 20 mins?
How to Top-Up Calls when you exceed your monthly call limits?
How to cancel my subscription?
What is the Privacy Question?
What is the difference between the Free vs. Paid version?
Will I be getting a toll-free number with the Pro plan?
Making calls (outbound calls) chargeable?
How do I update my company - GDPR compliance for customer visibility?
Who covers the cost of the calls?
Do you have any volume discounts?
Can I Change my Plan Later?
How to request a refund?
In which currency can I pay?
FAQ - Affiliate
How do I monitor my commissions?
Am I able to roll over the unused call credits next month?
How and when do I get paid?
What happens if my referral returns the product?
How to withdraw my partner commission?
What is an Affiliate link?
How to edit Affiliate profile?
Set up affiliate link in LimeCall widget
Do you have an affiliate program?
Who can become a LimeCall affiliate?
How can I join?
How does it work?
What are the benefits of joining?
Is LimeCall’s Affiliate Program available for different countries?
Is there a Sign-Up Fee?
How much can I earn?
I need to contact someone regarding the Affiliate Program, how can I do this?
Where can I read your Affiliate Program Terms of Service?
FAQ - Troubleshooting
Will I or my call representatives be notified of a scheduled?
Can I set working hours with breaks in between?
Is it possible to connect the CX with the right department and then to the right agent according to the city?
Will there be support for verification codes on the incoming numbers?
What happens when the consultant does not answer the phone in 28 seconds?
What if a potential customer wants to call me after working hours?
Is it possible to use Limecall as a back-end service?
Can I set different working hours for different call reps?
FAQ - Design & Display
Are there any limitations for Custom Text and Design?
FAQ - Incoming Numbers
Is it mandatory to purchase incoming numbers?
Would toll-free numbers work for verification codes?
Live Chat/Live Bot
Does LimeCall include chats?
What is the best way of having both live chat and LimeCall?
