This feature enables you to collect extra data about your clients.
1. By having a set of information on your customer during the call is valuable for every call representative.
2. Here you can decide if you want to display Basic & Custom fields on which widget tab and also you can decide if you want to show it either before, during or after the call.
3. You may access Widget >> General Settings
Available fields:
4. Update the above information and then you can "close".