Interactive Voice Response (IVR) is an automated telephony system that interacts with clients.
Guide your users according to their needs when they appear on your website.
For instance, if a user wants to speak with your sales team, let them press 1 or if your users want to speak with the support team let them press 2. You can create teams from the dashboard where the option to connect with those teams will appear once call routing is activated.
Dashboard >> Settings >> Call Settings >> Call Flow