We understand the frustration of encountering errors during signup on the LimeCall mobile app. Here are some steps you can take to troubleshoot the issue:
'Authentication Error'
If you're seeing this error when signing up, or validating your phone number, here's the lowdown on what might've happened:
Country not supported
Used a disposable email
Cambodia, Albania, Lebanon, Argentina, Malaysia, Bangladesh, Mexico, Bulgaria, Nigeria, Brazil, Peru, Romania, Vietnam, Greece, Honduras, Taiwan, Dominican Republic, The Philippines, Croatia, Indonesia, Sri Lanka, Ecuador, Russia, Nigeria, all of Africa, Pakistan, Iran, Iraq, UAE.
If you think this is a hiccup and not how it's supposed to be, give our Team a call on +1(415) 430 9601 with your account details.
We're here to sort things out and get you back on track.
Other things to check
1. Check your internet connection:
Ensure you have a stable internet connection (Wi-Fi or cellular data) on your mobile device. A weak or fluctuating connection can cause errors during signup.
2. Verify your information:
Double-check that all the information you're entering during signup is accurate and matches your account details (if you have an existing LimeCall account). Pay close attention to typos, especially in your email address and password.
3. Update the LimeCall app:
Outdated app versions can sometimes cause compatibility issues. Visit your Google Play Store and check if any updates are available for the LimeCall app. Install the latest update if necessary.
4. Restart your mobile device:
A simple device restart can often resolve temporary glitches that might be causing the signup error. Power off your phone or tablet, wait for a few seconds, and then turn it back on.
5. Reinstall the LimeCall app:
If the error persists, try uninstalling and reinstalling the LimeCall app. This can sometimes fix issues related to app installation or corrupted data.
6. Contact LimeCall Support:
If none of the above solutions work, you can reach out to LimeCall support for further assistance. We can provide more specific troubleshooting steps based on the nature of the error you're encountering. Email support@limecall.com, jump on live chat or give our team a call on +1(415) 430 9601.
By following these steps and reaching out to LimeCall support if needed, you should be able to resolve the signup error and start using the LimeCall mobile app.