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How to schedule a callback
How to schedule a callback
S
Written by Sathish
Updated over 8 months ago

Here's how to schedule a callback with a lead using LimeCall:

For Existing Leads

1. Locate the lead:

  • Access your LimeCall dashboard and navigate to the "Leads" section.

  • Use search filters or browse through existing leads to find the specific one you want to schedule a callback with.

  • Select 'Preview'

2. Initiate the callback request:

  • Once you have identified the lead, locate the "Schedule Callback" option associated with their profile.

3. Customize your callback details:

  • A pop-up window or dedicated interface will appear, allowing you to personalize your callback request.

  • Choose the preferred date and time: Utilize a calendar and time picker to select a time that works best for both you and the lead.

4. Send the callback request:

  • Once you've selected the date, time, and (optionally) added a message, click the "Schedule Meeting".

LimeCall will handle the rest:

  • The lead will receive an automated notification via their preferred communication channel (e.g., text message or email) confirming the scheduled callback. They will have the option to accept or reschedule the call if needed.

You will receive a notification and reminder when the scheduled callback time arrives.

For New Leads

1. Navigate to the Home section:

  • Access your LimeCall dashboard and navigate to the "Home" section.

  • Select the 'Callback' Icon.

2. Customize your callback details:

  • A pop-up window or dedicated interface will appear, allowing you to personalize your callback request.

  • Choose the preferred date and time: Utilize a calendar and time picker to select a time that works best for both you and the lead.

4. Send the callback request:

  • Once you've selected the date, time, and (optionally) added a message, click the "Schedule Meeting".

LimeCall will handle the rest:

  • The lead will receive an automated notification via their preferred communication channel (e.g., text message or email) confirming the scheduled callback. They will have the option to accept or reschedule the call if needed.

  • You will receive a notification and reminder when the scheduled callback time arrives.

Benefits of using LimeCall's callback scheduling:

  • Improved lead engagement: By offering flexible scheduling options, you demonstrate respect for the lead's time and increase the chance of connecting.

  • Increased efficiency: Eliminate back-and-forth communication about finding a suitable call time.

  • Streamlined workflow: Automate the scheduling process and focus on what matters most - productive conversations.

Remember:

  • LimeCall allows you to customize your default message for callback requests.

  • You can track the status of your scheduled callbacks within the Home section of your LimeCall dashboard.

With LimeCall's callback scheduling feature, converting leads and building successful relationships becomes a breeze. So, leverage this valuable tool and take your sales process to the next level!

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