The moment a call connects, call pop displays a screen with real-time customer information data!
This data can include their name and personal information, purchase history previous interactions with your company (calls, emails, messages, etc.) previous notes or comments from calls and other channels.
LimeCall recognises an incoming phone number or email entered by the caller into the IVR, call pop can match that data with the right customer profile instantly.
Your team members don't have to waste time searching for information in their databases. Instead, they can simply take a quick glance at the real-time customer journey to know exactly who they're talking to.
You can also update a customer profile or make notes on it during a call.
That's AWESOME!
If you need any further assistance please contact our Support Team via Live Chat or support@limecall.com
Or visit our YouTube Channel for Supporting Videos