Quick replies save your team valuable time when responding to Lead and customer inquiries. Create bespoke replies based on your brand identity, with the ability to create and store unlimited Quick Replies, establishing a comprehensive library of relies your team can access and send instantly.
This will ensure the communication between your teams and leads is consistent.
Go to Quick Replies
Add a Title.
Sort your Quick Replies between Leads and Customers.
Create your reply, insert 'personalisation' if required.
Save.
Once saved, your team can access all Quick Replies within the Conversations Inbox and select the Quick Reply button.
Select the reply, it will populate on the text box, review the message and click 'Send'.
